How do I sign in?

To sign into your account, type in the User Name and Password you created when you registered. If you are getting an error message, check to make sure you are entering the information accurately. Remember your User Name and Password are case sensitive (upper/lower case). If you choose all lower case letters when you register, you must use all lower case letters each time you sign into your account.

To ensure the security of your account information, don't reveal your password. Never write it down where anyone can find it. Change your password often and be sure that you do not use words that people can guess about you or use numbers in a series.

Please use our 'Log Out' feature if you are going to be away from your computer for an extended period of time. The 'Log Out' feature will end your session. You will have to enter your User Name and Password before entering the website again.

For your protection, after too many unsuccessful attempts, you will be locked out of GoToMyCard ®. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 800-442-4757.

What do I do if I have forgotten my password?

If you are having trouble logging in and would like to speak with one of our representatives, please call us at 800-442-4757.

What should I do if I am locked out?

For your protection, after too many unsuccessful attempts, you will be locked out of GoToMyCard ®. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 800-820-8450 or 972-391-6840.

How do I obtain more information or contact someone for assistance?

Please call Customer Service at 800-442-4757.